If you accessed a project that has the same name on two different Version Cue Servers, Version Cue may create multiple copies of what appear to be the project’s local project files folder, but are actually the local project files folders of the two different projects accessed from the different servers. Version Cue names these folders with the project name and a number (for example, project_001, project_002). You can delete these folders after you save versions of your local project files to the Version Cue Server. (Or, you can simply ignore the multiple local project file folders.)

To delete the local project files folders, use Adobe Bridge to disconnect from each project (see Disconnect from projects).

If your network access becomes unavailable while you’re working with a Version Cue project (for example, if you’re traveling with a laptop computer), Version Cue may show the project as offline the next time you connect. To reestablish a connection to a Version Cue Server, select the Version Cue icon in the Favorites panel of the Adobe dialog box or Adobe Bridge (this forces Version Cue to reset its network connection to available servers). Then, locate the Version Cue project that contains your files.

In the very unlikely event that you’re completely unable to access a Version Cue project, you can recover the current versions of files found in the local project files folders on the computers of workgroup members who have accessed the project. Local project files are located in the Version Cue folder in your My Documents (Windows) or Documents (Mac OS) folder.

Version Cue uses HTTP (Hypertext Transfer Protocol) and SOAP (Simple Object Access Protocol) to communicate between Version Cue Servers and Adobe Creative Suite components. Rarely, older firewall software may not handle SOAP interactions properly. If you see folders but not files in your Version Cue projects, try disabling your proxy server. If disabling the proxy server resolves the problem, you may need to update your firewall.

If you have local project files with the Checked Out By Me status, you can’t disconnect from a project until you check in a version of those files. If you can’t check in a version of the files because the Version Cue Server is unavailable, there are two ways to proceed. You can wait until the server is available, synchronize the files, and then disconnect from the project. Or, you can delete the local project files folder from your hard drive and then disconnect from the project when the server is available. (Other users who access the project will still see the files marked as Checked Out. Users can save their own versions, or a user with Administrator privileges can reset locks on the project, which changes the status of the files to Synchronized.)

If you don’t see thumbnails for InDesign files in the Adobe dialog box or in Bridge, select Always Save Preview Images With Documents in either the File Handling preferences or the Save As dialog box in InDesign.

If you’ve forgotten your system administrator password, you’ll need to remove and reinstall Version Cue, creating a new system administrator user name and password in the process. There is no way to remove Version Cue without losing all Version Cue project files and data.