View comments | RSS feed

Common installation problems

Spaces in the TEMP or TMP environment variables (Windows only)

Problem: A space in the path of the TMP or TEMP environment variables in Windows causes the installer to abort after extracting from the archive.

Solution: Change the TEMP or TMP environment variable so it does not include spaces.

Incomplete download

Problem: InstallAnywhere displays a message to choose another install location. No matter what location you choose, the install doesn't succeed.

Solution: Make sure that you downloaded the complete installation file; if not, download the file again.

Problem: When you try to download the ColdFusion MX 7 installation file on an Apple Macintosh, the download stops before it is complete, but the browser indicates that the download is complete.

Solution: If you are using Safari:

  1. Start the download.
  2. Open the download window (Option-Command-L).
  3. When the download looks like it has stalled, click the Stop (X) button.
  4. Click the Resume button.

    Safari continues the download from where it stalled.

  5. Repeat Steps 3 and 4 as necessary

Web Server connectors not installed

Problem: If you install ColdFusion MX 7 on Apache 2.0.50, the configuration file is not updated automatically.

Solution: You must install the Web Server connectors manually, as described in Configuring web servers.

Server error

Problem: When trying to access any CFM page either from the server itself, or remotely, the following error appears:

Server Error
The server encountered an internal error and was unable to complete your request.
JRun Connector Protocol Error.

Solution: Run the Web Server Configuration Tool to unconfigure and reconfigure your web server connectors, as described in Configuring web servers.

Cannot start ColdFusion MX 7 Server

Problem: After installing Windows SP2 firewall, you cannot start ColdFusion services.

Solution: After installing Windows XP Service Pack 2, the Windows Firewall is enabled by default. This prevents ColdFusion MX 6.1 from functioning correctly. For more information see the Tech Note at www.macromedia.com/support/coldfusion/ts/documents/windowsspxp2.htm.

Cannot access Flash content locally

Problem: You cannot access any Flash content locally after installing ColdFusion MX 7 on IIS.

Solution: Look at the installation log to see if it contains the following error: 

ANT Script Error:
Status: ERROR
Additional Notes: ERROR - Error adding connector to webserver: Internet Information Server (IIS)
CommandLine:
ErrorString: file:C:/Temp/0971.tmp/savedURL.1:31: 
java.io.FileNotFoundException: C:\blackstone\ConnectorInstall0.txt.bat 
(Access is denied)

If so, shut down IIS, and then run the Web Server Configuration Tool by selecting Start > Programs > Macromedia > Coldfusion MX 7 > Web Server Configuration Tool.

Errors displaying Flash forms

Problem: When you try to browse a ColdFusion page that contains a Flash form, the following errors appear:

2 Errors found.
Error /CFIDE/gettingstarted/community/webroot/index.cfm:-1
macromedia.css.LocatorParser
Error /CFIDE/gettingstarted/community/webroot/inde.mxml:381
The class 'mx.rpc.RemoteClassRelayResponder' could not be loaded.

Solution: If you are using an external web server, such as Apache or IIS, rerun the Web Server Configuration Tool; also, try using the built-in server, using port 8500. For more information, see Configuring web servers.

Cannot run Macromedia Flex

Problem: After installing ColdFusion MX 7, you cannot run Macromedia Flex on it.

Solution: You must install the J2EE configuration of ColdFusion MX 7 to run Macromedia Flex on ColdFusion MX 7.

Browsing a ColdFusion page displays a download window

Problem: In prior versions of ColdFusion, you used IIS to map the file extension .cfm to ICSF.dll. In ColdFusion MX 7, you have not mapped the .cfm file extension to any .dll file. As a result, ColdFusion pages do not execute running under Windows 2000 and IIS 5.0, but display a download window instead.

Solution: Run the Web Server Configuration Tool by selecting Start > Programs > Macromedia > Coldfusion MX 7 > Web Server Configuration Tool. For more information, see Configuring web servers.

ColdFusion MX Administrator displays as an encrypted page

Problem: After you install ColdFusion MX 7, you install Windows XP SP2. When you start ColdFusion MX Administrator, the Administrator displays as an encrypted page.

Solution: The Windows XP SP2 update may have undone the IIS mapping for ColdFusion MX 7. Run the batch scripts to uninstall, and then reinstall the IIS connectors. For more information, see Configuring web servers.

ColdFusion MX 7 doesn't start

Problem: ColdFusion MX 7 doesn't start when you have McAfee Privacy Service installed on system.

Solution: You must remove McAfee Privacy Service.

ColdFusion 9 | ColdFusion 8 | ColdFusion MX 7 | ColdFusion MX 6.1 | ColdFusion MX | Forums | Developer Center | KnowledgeBase | Bug Reporting

Version 7

Comments


alexhubner said on Feb 16, 2005 at 8:00 PM :
Regarding the install abort after extracting files (spaces on TMP variables and incomplete download - which happens with Windows too), is also a good idea (if nothing else works):

1) Delete all existent files inside your TEMP folders (eg. "C:\WINNT\TEMP"), inclunding your profile temp foder (eg. "Document and Settings\alexocal settings\temp")
2) download "coldfusion-70-win.exe" again and save it in a folder that also does not contains spaces (cf installer will use this folder to extract files too) such as (c:\temp);
3) perform a windows diskclean (yes i'm very obstinate) on c: (or whatever you're installing cf7);
4) reboot your computer;
5) use the "coldfusion-70-win.exe" file you've saved on the folder without spaces.

good luck!
(i know it sounds weird, but it worked with me and many other folks - original trick from http://www.cfgigolo.com/archives/2004/10/problemas_de_in_1.html)
jrunrandy said on feb 18, 2005 at 5:17 am :
symptom: incomplete directory structure
on windows, the user installing coldfusion mx 7 must have administrative
privileges. also, the following accounts should have administrative
privileges:
iusr_{machine name}
iwam_{machine name}
nt authorityocal service
nt authority\network
nt authority\network service
nt authority\service
nt authority\system

although these accounts typically have administrative privileges,
they may be locked down in highly secured environments.

if you install coldfusion mx 7 without the appropriate privileges, the
install wizard is unable to create the appropriate directory structure.
jrunrandy said on may 6, 2005 at 5:54 am :
there is a report builder hot fix available at http://www.macromedia.com/cfusion/knowledgebase/index.cfm?id=235b6f61.

also, you can see all coldfusion hot fixes at http://www.macromedia.com/cfusion/knowledgebase/index.cfm?id=tn_17883.
no screen name said on may 15, 2005 at 7:52 am :
i had the installation throwing up a "please choose another location" error message. in the end, disabling dep (data execution prevention) worked.

1. open control panel
2. double click system.
3. click on the advanced tab.
4. click on the data execution prevention tab.
5. select the first option for dep, "turn on dep for essential windows programs and services only".

looks like installanywhere needs to modify their code so it's not behaving in a way that causes dep to think it's malcious.
john2 said on may 20, 2005 at 3:27 am :
when ever i restart my 2003 server iis doesnt seem to serve coldfusion pages. i get the "no connector configured error". i then remove the existing connector and reapply it and it works again until next restart - any ideas why?
jrunrandy said on may 24, 2005 at 10:49 am :
i'm sorry to say that i don't have an obvious answer. have you tried looking in the jrun log files (they're under the runtime directory)? also, next time you reapply the connector, specify verbose logging, which might give you an idea of the errors that the connector is encountering on iis restart.

in general, you will get a better and quicker answer by posting questions like this to the online forums: http://webforums.macromedia.com/coldfusion or click the forums link on any cfmx 7 livedocs page. also, if you used a real e-mail address i could communicate off-livedocs.
asandstrom said on jul 13, 2005 at 11:38 am :
the tech note "problems downloading and installing coldfusion mx 7" is at:
http://www.macromedia.com/go/f8582407
ruchit said on aug 11, 2005 at 12:05 am :
i am also facing the same problem (installer goes till 99% and asks me to chose another location) for last 3-4 days, trying evrything, changing the temp variables, downloading the installer 3 times even though everytime it shows the exact no. of bytes as listed on the download page. i am using win 2k3, with around 5gb of free hd space and 1gb ram. i have also tried running the extracted installer file, it installs the cfmx files with errors, and in the .details file, the first error points to some .zip file that could not be extracted. i just wanted to try out cfmx for its flash forms and flash reports but looks like i'll have to do it using the hard way of asp.net+xml+flash or if you guys can help me out within the next 24 hrs.
thanks in advance!
ps: it would be great, if someone can enlighten me on why after making such a wonderful product mm continues to use such a buggy installer. probably, adobe would do something better.
ruchit said on aug 12, 2005 at 8:11 am :
update: finally got it done. thanks to cfmgigolo.com. well, i was better off searching for installnowhere. if you face same problems try to use winrar to extract the coldfusion install file, if the file is corrupt you'll get a crc error. in that case you'll have to take the pain again of downloading the installer again, but, atleast you won't need to bang your head against the wall, and won't waste your time changing temp folders' settings or specifying multiple locations.
imho, mm shoud better package the two folders as .rar, so the prospective clients are not lost just because the company makes one bad choice of packaging with an installnowhere package.
ps: i really feel mm should have atleast gone through the zerog forums befaore making its choice of the installer. one more thing was there was no issue raised in this regard by mm on zerog support group inspite of receiving so many complaints.
asandstrom said on aug 25, 2005 at 6:23 am :
there is a tech note:
"coldfusion mx 7 installation fails on windows 2003 with sp1"
here:
http://www.macromedia.com/go/228c3aaa
sdupre said on sep 26, 2005 at 6:52 am :
this is the event log error when dep (data execution prevention) throws you out in 2003.

faulting application coldfusion-61-win.exe, version 5.0.0.0, faulting module coldfusion-61-win.exe, version 5.0.0.0, fault address 0x00021cb0.
asandstrom said on oct 17, 2005 at 10:02 am :
there is a tech note:
"coldfusion mx 7 fails to start on linux 64-bit processor machines"
at
http://livedocs.macromedia.com/coldfusion/7/htmldocs/wwhelp/wwhimpl/js/html/wwhelp.htm?href=00001265.htm
asandstrom said on oct 17, 2005 at 10:08 am :
there is a tech note:
"unable to access coldfusion mx administrator after changing context root to / . "
at
http://www.macromedia.com/cfusion/knowledgebase/index.cfm?id=cacb3c6b
asandstrom said on oct 17, 2005 at 10:09 am :
there is a tech note:
"coldfusion mx 7 installation fails on windows 2003 with sp1"
at
http://www.macromedia.com/cfusion/knowledgebase/index.cfm?id=228c3aaa

related topics

 

rss feed | send me an e-mail when comments are added to this page | comment report

current page: http://livedocs.adobe.com/coldfusion/7/htmldocs/00000058.htm